🔄 Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Snap_n_Surprise! Please read our Return & Refund Policy carefully.
📦 1. Customized Products
✅ All our products are custom-made as per your request.
✅ Once an order is placed & confirmed, it cannot be cancelled or modified.
❌ 2. No Returns for Personalization
✅ Because each item is personalized, we do not accept returns or exchanges if you change your mind.
🛑 3. Damaged or Defective Items
✅ If you receive a damaged or defective product, please contact us within 48 hours of delivery.
✅ Share clear photos or videos as proof.
🔄 4. Replacement or Refund Process
✅ After verifying the issue, we will offer a replacement or refund for eligible cases.
✅ Refund will be processed to your original payment method within 7–10 business days.
📸 5. Proof Required
✅ For any claims, you must provide unboxing video or photos.
✅ Claims without valid proof may not be accepted.
📞 6. Contact for Support
If you have questions about your order, contact us immediately:
WhatsApp
Email
⚙️ 7. Changes to This Policy
✅ We may update our Return & Refund Policy from time to time.
✅ Please review this page regularly for any changes.
By placing an order with Snap_n_Surprise, you agree to this Return & Refund Policy.
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